RETRUN, REFUND & EXCHANGES

At Veneto Luce, we make every effort to ensure that we deliver the products you have selected when you need them. However, there may be a rare occasion where you need to either return or exchange a product that we have supplied.

Important: all customers seeking refunds or exchanges must fill out all relevant documentation (i.e. Returns and exchange form and/or refund request form) before the exchange or refund is approved. No goods or refunds will be given until our warehouse has received faulty/ incorrect goods unless otherwise instructed.

BEFORE YOU INSTALL:
Please ensure the correct product has been supplied, and you are satisfied with the quality and design before installation. No re-funds or exchanges will be given for change of mind once installed.

1.Please check the product(s) for any scratches / dents / surface imperfections. Once they have been installed, Veneto Luce cannot issue a refund for damaged products. 2.Please check that you have all the necessary parts (refer to instructions)
3.Please ask your electrician to test the light and any globes provided before installation. The Veneto Luce product warranty does not cover labor costs associated with the installation, removal, or reinstallation of a product, and Veneto Luce does not, to the fullest extent possible, accept any liability for such costs.
4.Please ensure your electrician is licensed and can provide you with a certificate of electrical safety for any service issue to be assessed. The Veneto luce product warranty does not cover faults attributable to incorrect installation.
5.Finally, please note that as different methods are used to coat or color lighting products, the coloring of products may appear different in different settings or under different lighting conditions. While every effort is made to ensure that you are provided with an accurate example of the appearance of a product,  Veneto Luce any liability for minor variations in color, or the variation in the appearance of a particular product under certain lighting conditions

OBTAINING AN EXCHANGE FOR CHANGE OF MIND:
Veneto Luce offers exchange on all non-custom, orders for up to 7 days from the date of delivery, provided that:

1.The product(s) were purchased from Veneto Luce
2.The product(s) have not been installed
3.The product(s) must be in a re-sellable condition
4.The packaging for the product(s) must be undamaged and in a re-sellable condition
5.The product(s) must be returned to our warehouse. Returns must be in person or via courier (at the customer’s expense).Once your return is processed, we will contact you to confirm the details of your new product, and to process payment for any courier or postage charges.

OBTAINING A REFUND FOR CHANGE OF MIND:
Veneto Luce offers a refund for a change of mind within 7 days of receiving the product. Veneto Luce will refund the full cost of the product only, and withhold the amount equal to the freight charge to your delivery address.

To obtain a refund within 7 days of purchase, the following conditions must be met:
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1.The product(s) were purchased from Veneto Luce
2.The product(s) have not been installed
3.The product(s) must be in a re-sellable condition
4.The packaging for the product(s) must be undamaged and in a re-sellable condition.
5.The lights need to be returned to our warehouse within 7 days. Returns must be in person or via courier (at the customer’s expense).

COLLECTIVELY, FULL REFUND CONDITIONS:
If each of the full refund conditions has been met, Veneto Luce will refund the full amount of the product price, as directed on the refund request form, less any initial postage costs for the item (where these costs were borne by Veneto Luce).

If the packaging for a product is not in re-sellable condition (but the product in question is, Veneto Luce will refund the purchase price of the product but will charge a 30% restocking fee (of the total sales amount), and deduct any initial postage costs for the item (where these costs were borne by Veneto Luce).

For the avoidance of doubt, if a product has been installed or is damaged during/after installation, Veneto Luce will not refund under any circumstances for a change of mind.

BACKORDERS:
A 50% deposit is payable on all backorders (backorder deposit).
While backorders may be canceled at any time, in the event a backorder is canceled or exchanged more than 7 days after being placed, no refund of the backorder deposit will be payable.

CUSTOM AND PROJECT ORDERS:

Custom orders:
Custom orders require a non-refundable deposit of 50% at the time of ordering. The full balance due for such orders must be paid before dispatch and cannot be refunded or credited due to a change of mind.

Please note that the lead times provided by Veneto Luce are estimates only, and do not account for any delays in the confirmation of drawings or photos.

Any delay (beyond 24 hours) in the confirmation of drawings or photos will increase the lead time for your order accordingly. For the avoidance of doubt, any time frames provided by Veneto Luce are intended to be used as a guide only and should not be relied upon as a guarantee of delivery on a particular date. Accordingly, Veneto Luce does not, to the fullest extent possible under the law, accept any responsibility for any loss resulting from any delays in delivery.

Please be aware that any modification or customization (including cord length, color, or canopy size changes) of any decorative lighting (except for standard color canopy changes) will be considered a custom order, and cannot be refunded due to a change of mind.

Custom orders cannot be exchanged or refunded for change of mind. However, faulty custom orders can be refunded or ex-changed, according to the Veneto Luce product warranty. If you have any issues, please direct them to our service department.

Project orders:
A project order is any order which is placed for resupply or resale, or which calls for the delivery of a product with a cost of more than $40,000.

Veneto Luce will deem any order (or group of orders) that calls for the delivery of 10 or more lighting products to a single location, or in respect of a single project, to be an order placed for resupply or resale.
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Please note that notwithstanding any other term of this policy, no refunds or exchanges are available for project orders for change of mind. Faulty products will be dealt with according to the ‘products for commercial use’ section of the Veneto Luce product warranty.

RETURN ADDRESS:
Veneto Luce
2831 Exposition Blvd,
Los Angeles CA, 90018